Our Guarantees
Shrinc is committed to providing the highest standards of quality in aesthetics. We undertake and guarantee that:
- We are unquestionably the best at what we do in Melbourne, and whilst we cannot guarantee individual responses to treatment, we can guarantee that you will always be given the most professional care, outstanding customer service and up-to-date, honest advice.
- Our equipment and products are state-of-the-art and are registered with governing medical bodies. We follow advanced and proprietary treatment protocols to give you the best chance of achieving great results.
- Our premises are always spotlessly clean. Our equipment is meticulously maintained and anything that touches your face or body is sanitised or replaced before every treatment.
- Our qualified and skilled therapists are trained to the highest standards and each hold extensive experience in aesthetics or health, as well as a true passion for the treatment they are providing.
- We stand by our treatments and service with two guarantees - the Shrinc Quality Guarantee and the Shrinc Service Guarantee.
Shrinc Quality Guarantee
Our exceptional operational standards give us the confidence to stand behind our treatments with a money-back quality guarantee:
If after your first treatment you are not completely satisfied with your results or progress, or we have not met your expectations for any other reason, you will be refunded all monies paid IN FULL, OR the session will be re-done for you free of charge.
A follow-up assessment will be booked 1week after your first treatment where an assessment of the treatment success will be made based on a combination of therapist and client feedback, before and after measurements, a physical review of changes in skin tone and texture, and in some cases, diagnostic tests using Bioelectrical Impedance Analysis. There is no pressure to proceed and we always leave the final decision to you.
Important note: Even for the best equipment and most skilled therapists, in any cosmetic procedure the result is dependent on the complex nature of each individual body and the unpredictable and different response of each individual to the treatment. Some clients respond more than others and faster than others. Hence the most ethical, honest and experienced clinic under no circumstances will guarantee perfect or even good results, but we will of course endeavor to achieve them.
Shrinc Service Guarantee
At Shrinc, we guarantee exceptional customer service. We believe that your care, comfort and safety are foremost. It has been the foundation of our success. Each and every staff member is committed to your satisfaction with our clinic and customer service.
If you encounter any deficiency in our level of service that needs improvement, not only will we do everything possible to correct the situation, we will reward you for helping us correct it.
Once you have identified an issue or concern, if we cannot promptly resolve it, we will give you a $50 gift certificate. This our way of saying 'thank you' for sharing your experience and helping us improve even more.
For questions, concerns, compliments, feedback and testimonials:
Email: feedback@shrinc.com.au
Phone: 1800 747 462
